Privacy
Privacy Policy
This Privacy Policy explains how Silk Signature Events collects, uses, stores, and protects personal information when you visit our website, enquire about our services, or book event planning, decor, and photography services in London.
How We Handle Your Information
We process personal data responsibly and only where there is a lawful basis to do so. Depending on how you interact with us, this may include information you provide directly, technical website data, and details needed to plan and deliver your event services.
1. Information we collect
Personal details
We may collect your name, email address, telephone number, event date, venue details, budget guidance, and any other information you share when requesting a quote, completing a contact form, or communicating with us by email or WhatsApp.
2. How we use data
Service delivery
We use your information to respond to enquiries, prepare proposals, manage bookings, coordinate suppliers, deliver photography and decor services, process payments where applicable, and provide customer support before and after your event.
3. Website and legal use
Security and compliance
We may also use data to improve website performance, maintain security, comply with legal obligations, prevent misuse, and keep appropriate business records. Technical data may include IP address, browser type, device information, and pages visited.
Your rights
Data sharing, retention, and your choices
We do not sell your personal data. We may share information only where necessary with trusted service providers, venues, photographers, payment processors, website tools, or professional advisers who support our business operations and are expected to handle data securely.
We retain personal data only for as long as reasonably necessary for the purposes set out in this policy, including enquiry handling, service delivery, legal compliance, accounting, and dispute resolution. Retention periods may vary depending on the nature of the information and our obligations under UK law.
You may request access to your personal data, ask us to correct inaccurate information, request deletion where applicable, object to certain processing, or ask for restriction of processing. You may also withdraw consent where processing is based on consent.
Silk Signature Events
If you wish to exercise your rights or have questions about this policy, please contact us through our website. You also have the right to raise a concern with the UK Information Commissioner’s Office if you believe your data has been handled improperly.